Being a GC and Client Service

In her article, “Through the Looking Glass: How being a GC impacts my approach to client service” published in the on-line INSIDE COUNSEL Jan. 28, 2015 magazine, former BB&T Corporation GC M. Patricia (“Pat”) Oliver gives her top six lessons learned that she utilizes on a nearly daily basis and that can strengthen client relationships.  In short, her lessons are:

  1.  Become adept at identifying and mitigating risk
  2.  Be an active listener
  3.  Be respectful of culture
  4.  Be a true business partner
  5.  Be a calming influence in the face of a storm
  6.  Put your leadership training and planning skills to good use

Her advice is spot on and reminds us that lessons learned in one setting can be used to differentiate yourself in another.  To read her entire article, go to:


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